Experient News

August 11, 2009

ASHP Teams with Experient to Save Thousands of Staff Hours and Improve Attendee Satisfaction

Largest pharmacy meeting in the world to use solution again in December

Twinsburg, OH – Experient, the source for integrated meeting and event solutions, teamed closely with the American Society of Health-System Pharmacists (ASHP) to develop custom web-based solutions for sending and reconciling registration and financial data for the 2009 ASHP Summer Meeting, saving thousands of hours of ASHP staff time and greatly improving attendee satisfaction. 

In past Summer Meetings, ASHP had two major areas that needed improvement: financial reconciliation and processing of continuing education (CE) credits. Both areas suffered from time-consuming processes that negatively affected member satisfaction.

“Kevin Parker, director of our web services, worked very closely with Experient to design and implement a wonderful web-based solution. This was a true case study in teamwork,” said Louise Kelley, director of operations, ASHP. “We are looking forward to using the Experient web services again at our upcoming Midyear Meeting in Las Vegas, December 6 – 10, which is the largest pharmacy meeting in the world, attracting over 20,000 attendees.”

The implementation of Experient web services for the 2009 ASHP Summer Meeting was a huge success for the following reasons:

1. Cost-efficient process developed: Experient ensured the accuracy and integrity of the financial data and also saved ASHP more than 1,500 staff hours of inputting and uploading onsite data into ASHP’s association management software, Personify.
2. Financial processing improved: Deposits, batches and credit card charges were all reconciled and balanced immediately, saving ASHP staff time and providing immediate accountability while being fully PCI compliant.
3. Customer service improved: ASHP members and customers received a major, tangible improvement in service because CE units were processed in real time concurrently with meeting registrations being processed. Data was sent to exhibitors and attendees while onsite or immediately after the meeting, increasing their satisfaction.
4. Return-on-investment (ROI) goals met: The web services more than paid for themselves with the improvements that they produced.

About ASHP
For more than 60 years, ASHP has helped pharmacists who practice in hospitals and health systems improve medication use and enhance patient safety. The Society's 35,000 members include pharmacists and pharmacy technicians who practice in inpatient, outpatient, home-care, and long-term-care settings, as well as pharmacy students. For more information about the wide array of ASHP activities and the many ways in which pharmacists help people make the best use of medicines, visit ASHP's Web site, www.ashp.org, or its consumer Web site, www.SafeMedication.com.

About Experient
Experient is the source for integrated meeting and event solutions including full-service, customized registration, housing, event management and lead retrieval services. With a vision to perfect the event experience and a mission to help bring people together to drive business, this year Experient will create memorable event experiences at more than 3,300 events attended by more than 2.8 million people  occupying more than 5.5 million room nights. Visit us at www.experient-inc.com. Media kit and available staff portraits may be found at www.experient-inc.com/press.