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Volume 2 Issue 3     June 25, 2008

Experient: THE source for integrated meeting and event solutions

Attendee Management

Event Logistics

Exhibition Services

Experient News

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We’re Listening

We want to hear from you! Share your own tips and tricks for that perfect event, something funny or outright crazy that happened at a meeting or event that you attended, or just feedback for us on how we’re doing. Give it to us, we can take it. Chances are we’ll use your story in an upcoming issue.

EventROI@Experient-inc.com

ABOUT OUR SPONSORS

This issue of EventROI brought to you by

Canadian Tourism Commission

and

SMG Convention & Exposition Venues

ABOUT THIS NEWSLETTER

Material in the pages contained herein is the intellectual property of Experient and may not otherwise be copied, modified, distributed, reproduced or reused without the express written permission of Experient.

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For additional information regarding EventROI please contact:

Lisa Zastawnik, CPS
Managing Editor
lisa.zastawnik@experient-inc.com

©2008. Experient
All rights reserved.

IN THIS ISSUE

 

AAEP Says, “Neigh” To The Mountain Of Paperwork Associated With Tracking Education Credits

Housing Pirates Still Alive and Well… And Affecting You

Green Question - Recycling

A Guide to the New CAN-SPAM Rules

 

AAEP Says, “Neigh” To The Mountain Of Paperwork Associated With Tracking Education Credits

 

Does your organization offer continuing education units (CEUs) or any other type of educational credits that you need to track and provide documentation for on an individual attendee basis? Does your staff spend an inordinate amount of time trying to scale the tedious mountain of paperwork associated with this effort?

 

The American Association of Equine Practitioners (AAEP) answered “yes” to both of these questions. They needed a better way to track continuing education opportunities at their event and give their members a quick and easy way to document credits.

 

To find out how and read the rest of this story click on the following link or copy and paste to a web browser: http://www.experient-inc.com/solution/event_roi/ezine/roi-links/ceu-manager-article2.doc  

 

Housing Pirates Still Alive and Well…
And Affecting You

 

They’re still out there, and they’re getting even more sophisticated. We in the event industry call them “pirates.”

 

These opportunistic organizations are unaffiliated with your group, but solicit your attendees and exhibitors for hotel reservations, usually with offers of more attractive room rates, both inside and outside your hotel blocks. They act as travel agencies or wholesalers, and their promotions are designed to make your attendees think they are receiving offers from your official housing company.

 

Char Shada, CMP, Strategic Account Manager in our Chicago office, recently encountered piracy first-hand when one of her clients began receiving offers from an organization posing as a travel agent representing their show.

 

“These companies’ practices and verbiage used with exhibitors and attendees isn’t illegal, but is shady and deceptive,” Shada says. “They leave out specific words like ‘official housing company’ or tell them the conference ran out of rooms or that rooms are becoming limited, but there are things we can do to help protect you.”

 

If you think your attendees or exhibitors are or have been contacted by a pirating organization, contact your Experient account representative who will help advise you on appropriate courses of action—and help you avoid attrition penalties from lost rooms.

 

For more information and measures you can take to avoid piracy, visit 

http://www.experient-inc.com/solution/publications/meeting_mentor/mm_wint05.pdf

 

If you have a tip for other readers or a question you’d like answered by one of our experts please send an e-mail to eventroi@experient-inc.com.

 

Green Question - Recycling

 

Today’s Green Tip is actually a question from Anne-Marie McCartan, Executive Director of the Council of Colleges of Arts and Sciences.

 

“Greetings. Your e-newsletter said to write you about anything, so I am! Taking an idea from an article that I saw in a recent events magazine (don’t recall which), I’m wondering as to how many hotels provide recycling cans during event breaks. I hate to see all those aluminum cans and plastic bottles tossed in the trash. And all the paper that is left after the conference is over – does that usually just get tossed?

 

I could work with my events manager to ask these questions of the specific hotels where we are meeting, but what is Experient doing to promote this green practice industry-wide?”

 

The response is from Mike Smith, CMP, Strategic Account Manager and Green Subject Matter Specialist for Experient:

 

Great questions, Anne-Marie, and thanks for asking!

 

The number of hotels that provide recycling bins (for aluminum, plastic, paper, cardboard) as a standard is unknown, ever changing and unfortunately, to date, not enough. But the pressure of social responsibility and client demand is driving facilities to respond.

 

Many facilities have environmental policies in place including recycling. But for those who don’t, this is a great opportunity for your organization to make a difference (and hopefully leave a legacy) by working with the facilities to establish such programs - not just for your event but permanently.

 

To read more of Mike’s response to Anne-Marie, click the following link or copy and paste to a web browser: http://www.experient-inc.com/solution/event_roi/ezine/roi-links/smith-article.doc

 

Thanks Anne-Marie! If you have a tip worth sharing or a question like the one posed above please send an e-mail to eventroi@experient-inc.com. You could see your words of wisdom printed here in our next issue.

 

A Guide to the New CAN-SPAM Rules

From ASAE & The Center’s Communication News by Jeffrey S. Tenenbaum and Ellen T. Berge

You might not consider your e-newsletters and marketing emails to be "spam," but the FTC's regulations stemming from the CAN-SPAM Act apply to you, nonetheless. The latest regulations issued in May clarify who must follow the rules (yes, even you), plus how to handle opt-ins, sender addresses, and joint marketing campaigns.

To read this article click the link or copy and paste into a web browser: http://www.experient-inc.com/solution/event_roi/ezine/roi-links/can-spam-article.doc