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This issue brought to you by: |
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• Telecommuters: More Productive than Office Staff?
• Exhibitors say Third-Party Audits Should be Supplied by Show Organizers
• Coworking: An Emerging Trend?
• Five Reasons the Customer is Always Wrong
• Give us the Thumbs Up: "Friend" Experient on Facebook
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Telecommuters: More Productive than Office Staff? |
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According to an IBM study, "workers given the option to telecommute or work flexible schedules... put in an average of 57 hours before a quarter of the workers said that the work interfered with their home life." Join in on the conversation and learn more...
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TSEA Congress Exhibitors Desire Event Attendance Audits |
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The inaugural TSEA Red Diamond Congress generated strong “conversations” about three issues that concern exhibit managers most: Labor practices, convention housing practices and third party audits. On the audit front, while 88% of participants said “event attendance and demographic data conducted and verified by a credible, independent third party would likely have a positive impact on or even validate their companies’ investments in a given tradeshow,” TSEA learned that less than 1% of U.S. B2B shows are actually audited. Click below to read more findings on convention housing and the hot issue of labor practices.
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Coworking: A Hot New Trend? |
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A recent blog post by Stephen Nold reported on a hot new trend that may impact your work environment in the near future—coworking. Coworking is a style of work in which work-at-home professionals, independent contractors or decentralized workers come together to work in a shared environment. Coworking facilities create an environment for business growth by combining people, space and resources. Find out how to bridge the gap between working in isolation and working in public spaces by reading the rest of this blog article.
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Five Reasons the Customer is Always Wrong |
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Chief Happiness Officer Alexander Kjerulf's article makes a case for why sticking to the old maxim that the customer is always right leads to unhappy employees and bad customer service. It includes a great story on how Southwest Airlines CEO Herb Kelleher took care of a particularly sticky customer service issue. Read more about the pitfalls of giving abrasive customers an unfair advantage… |
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Introducing: Experient Facebook Fan Page |
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Yes, it’s still a toddler in comparison to some B2C Facebook fan pages, but we now have a company presence on this major social media site. Log in, check us out and give us the “thumbs up”—become a fan of the Experient site!
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